At iClaimSupport, our job is simple:
👉 Make sure your genuine insurance claim gets paid—not denied, delayed, or diluted.
But how do we actually do it?
This post breaks down our exact process so you know how we work, what to expect, and most importantly — why our method works.
🧩 Step-by-Step: How We Help You Turn a No Into a Yes
Whether you’re an individual or a business, here’s what happens when you come to us with a denied, delayed, or disputed insurance claim:
🔍 1. We Start with a Deep-Dive Claim Review
We examine:
- Your insurance policy document in detail
- The claim you filed
- The rejection letter or insurer’s response
- All supporting medical or incident records
âś… Goal: Understand if your claim was wrongly denied, partially paid, or mishandled.
📚 2. We Decode the Fine Print—For You
We go clause by clause, identifying:
- Technicalities or ambiguities used against you
- Terms that the insurer may have misapplied or over-interpreted
- IRDAI rules or guidelines the insurer may have breached
âś… Goal: Build a strong + technical case, not just an emotional one.
🛠️ 3. We Draft and Send a Legally Solid Response
Once we have the case groundwork:
- We prepare a custom rebuttal or response letter
- Referencing policy clauses, IRDAI norms, and case law
- Delivered directly to the insurance company’s grievance team
âś… Goal: Put pressure through facts, not frustration.
⚖️ 4. We Advise on Escalation: Ombudsman, IRDAI, or Court
If the insurer does not respond positively:
- We prepare and submit a complaint to the right regulatory body
- Insurance Ombudsman (for amounts up to â‚ą30 lakh)
- Consumer Court (for higher-value or complex cases)
- We help you navigate timelines, format, and follow-up
✅ Goal: Ensure you never miss a chance to escalate—with strength.
🤝 5. We Walk With You Until It’s Resolved
Throughout the process:
- You get updates at every stage
- We stay in touch with the insurer or regulator
- You’re never left to fight alone
âś… Goal: Give you peace of mind while we handle the pressure.
🏆 Why Our Process Works
Unlike general firms or agents, we combine:
- Insurance industry knowledge
- expertise
- Process experience across health, motor, property, and commercial insurance
Plus, we’ve handled hundreds of disputed claims—and we know exactly what works in real-world scenarios.
Our edge:
✔️ Technical expertise
✔️ literacy
✔️ Relentless follow-up
✔️ Personalised strategy
đź’¬ Real Client Testimonial
“I had no clue what went wrong with my motor insurance claim until iClaimSupport explained everything in simple language. Within 3 weeks, I had my cheque.”
— R. Menon, Bengaluru
💡 Think You’re Stuck? You’re Not. Let’s Start.
Most policyholders give up after a rejection. But the truth is: rejection is just the beginning—if you have the right team.
